Documentation/Admin Dashboard/Knowledge Base

Knowledge Base Management

Learn how to build and manage your AI assistant's knowledge base for accurate, relevant responses.

How It Works
The knowledge base powers your AI assistant with relevant information

The Sensei AI Assistant uses a Retrieval Augmented Generation (RAG) system to provide accurate, contextual responses based on your content. Here's the process:

  1. 1
    Content Ingestion

    Upload documents or crawl websites to add content

  2. 2
    Processing & Chunking

    Content is split into optimized chunks for better retrieval

  3. 3
    Embedding Generation

    Each chunk is converted to vector embeddings using OpenAI

  4. 4
    Vector Search

    User queries are matched against embeddings to find relevant content

Content Sources

Website Crawling

Automatically crawl and index entire websites or specific pages.

How to use:

  1. 1. Go to Admin → Knowledge Base
  2. 2. Click "Add Source" → "Website"
  3. 3. Enter the URL to crawl
  4. 4. Set crawl depth (number of pages)
  5. 5. Click "Start Crawling"
Document Upload

Upload PDF documents, text files, and other documents directly.

Supported formats:

  • PDF documents
  • Text files (.txt, .md)
  • Word documents (.docx)
  • CSV files

Maximum file size: 10MB per document

Best Practices for Knowledge Base Content

Do's

  • • Keep content up-to-date and accurate
  • • Use clear, concise language
  • • Include FAQs and common questions
  • • Organize content logically
  • • Add product specifications and details
  • • Include contact information where relevant

Don'ts

  • • Don't include sensitive or private data
  • • Avoid contradictory information
  • • Don't use overly technical jargon
  • • Avoid outdated content
  • • Don't include personal customer data
  • • Avoid copyrighted material
Updating and Reindexing

Keep your knowledge base current by regularly updating and reindexing your content.

When to reindex:

  • • After major website updates
  • • When product information changes
  • • After adding new services or features
  • • Quarterly for general maintenance

How to reindex:

  1. 1. Go to the source in your knowledge base
  2. 2. Click the "Reindex" button
  3. 3. Wait for the process to complete
  4. 4. Test with sample queries
Improving Search Quality

Tips for better AI responses:

  • →Use descriptive titles: Clear page titles and headings help the AI understand context
  • →Include examples: Real-world examples help the AI provide more accurate responses
  • →Be specific: Detailed product descriptions and specifications improve accuracy
  • →Regular updates: Keep content fresh to maintain relevance